Business outcomes

Start with the condition leadership can no longer accept.

A recurring incident, an indefensible decision, a manual handoff, or an untested recovery assumption says more than a category name. Begin with the condition. Then trace its causes.

Outcome relationship

Results change only when the affected responsibilities change with them.

What would we discuss first?

Name the Condition That Cannot Continue

What keeps recurring. What it affects. Who owns the decision. What a better state would make observable.

Discuss the Unacceptable Condition